Your Questions, Answered

  • You’ll need all income documents (W-2s, 1099s), a valid ID, Social Security numbers for you and your dependents, and any documents related to deductions or credits (childcare, education, etc.).

  • Most refunds are issued within 7–21 days after your return is accepted. Delays can happen if there are errors, reviews, or additional credits involved.

  • To claim a dependent, you must meet IRS guidelines such as residency, relationship, and financial support. If there’s shared custody, only one parent can claim the child per year.

  • Yes, if available, you may qualify for a refund advance. Approval and amounts depend on your return details and eligibility.

  • You can track your refund using the IRS “Where’s My Refund” tool once your return has been accepted.

  • Our fees vary depending on the complexity of your return. We’ll always be transparent about pricing, and in many cases, fees can be deducted directly from your refund.